Terms Of Service

These terms support clarity, safety, and shared expectations for the coaching relationship.

Nature of Services

Learn Well, Live Well ADHD provides non‑directive ADHD life coaching. Coaching is not therapy, counselling, psychology, psychiatry, or medical treatment. This distinction aligns with ICF and iACTCenter definitions of coaching.

Client Role

Clients remain the experts in their own lives. Coaching supports reflection, clarity, and action planning. Clients make their own decisions.

Coach Role

The coach follows the ICF Code of Ethics, including confidentiality, professionalism, and respect for client autonomy. The coach does not diagnose, treat, or provide clinical recommendations.

Session Structure

Sessions are 55 minutes unless otherwise stated.
Packages use an extended booking window rather than priority scheduling.
Sessions are conducted via Zoom. Clients are responsible for ensuring a stable connection and private environment.

Payment Terms

Payments are processed securely through Stripe.
Packages must be paid before sessions begin unless otherwise arranged.
HST is applied where required under Ontario tax law.

Cancellations & Rescheduling

Sessions cancelled with less than 24 hours’ notice may be counted as used.
Clients may reschedule within their booking window based on availability.

Refunds

Refunds are not offered for completed sessions.
Unused sessions may be refunded at the coach’s discretion.

Limits of Confidentiality (Ontario‑Specific)

Confidentiality may be broken only if:

there is a clear and immediate risk of harm to self or others
there is suspected abuse of a minor or vulnerable person
records are required by law, court order, or legal authority

Technology

Sessions are conducted via Zoom. If technology fails, the session will be rescheduled at no additional cost.

Updates to Terms

Policies may be updated to reflect changes in services, legal requirements, or best practices. The most current version will always be available on the website.